FREQUENTLY ASKED QUESTIONS
1. Is it safe to drink the water?
We provide bottled drinking water for each room and suggest that you also use it to
brush your teeth.
2. Should we rent a car?
Yes, having a car is very useful to visit the many sights and restaurants in the area. The
closest town, Tulum, is about 8 miles away.
3. Will we have the entire villa to ourselves?
Yes, whether you rent a 2, 3, 4 or 5 bedroom configuration, the entire villa is yours. The
additional suites will simply be closed off, not rented to anyone.
4. What is your cancellation policy?
If a reservation is made within 60 days of arrival, payment in full is required
upon reserving. If a reservation is made earlier, a non-refundable 50% deposit is due at
the time of reserving to confirm your reservation and balance due date will be 60 days
prior to arrival date. All holiday reservations require payment in full to confirm. The
holidays include: US Thanksgiving, Christmas, New Years,and Easter holiday weeks. If
you are worried abut cancellations or interruptions, we suggest you consider Trip
Insurance
Specifics
Cancellation prior to 60 days from arrival date will result in the forfeit of deposit.
Cancellation less than 60 days prior to arrival date will result in the forfeit of 75% of
the Total Rent. Cancellation less than 30 days prior to arrival date will result in the
forfeit of 100% of Total Rent. There are no refunds on cancelled holiday reservations.
5. Is there a restaurant nearby?
Yes, there is a small palapa on the beach about 500 yards south offering seafood, beer
and soda. The Oscar y Lalo's seafood restaurant is about 1 1/2 miles away. The towns af
Tulum and Akumal (each within 8 miles) have fun and interesting places to dine with
excellent food.
6. What about groceries?
You can purchase groceries at the San Francisco supermarket 8 miles away in Tulum and
many fruit markets in town. You may also call or order online for home delivery at
Riviera Maya Groceries in Akumal.
7. Is there sand in front of Maya Jardin and are the pictures accurate?
Yes, the pictures represent your room right on the beach. There is 30 to 40 feet of
sand directly in front of Maya Jardin, but since the floor of the bay in front has rocks
and coral, we suggest you kayak out to the really awesome snorkeling and swimming areas
or bring reef shoes.
8. What is provided for free?
Four sea kayaks (two doubles and two singles), oars, life vests, and beach towels, are
provided for your enjoyment. A hair dryer (Mexican electricity and plugs are the same as
in the US) and alarm clocks are available. Shampoo, soap and conditioner are provided.
The snorkeling is great - please bring your own mask and snorkel. We have some fins.
9. Do all the shops take credit cards?
Very few restaurants or shops take credit cards in this area. We suggest you go to the
bank in town with just about any ATM card to retrieve pesos to spend. You can also bring
travelers checks to exchange at the bank or any of the many "cambio" change stands.
10. Should I bring my laptop?
Remember it is your vacation, but if you do, we have wireless Internet access via
satellite for free. You can also visit one of the many Internet cafes in Tulum for
Internet access and calls home.
11. Will my cell phone work?
Mobile cellphone coverage is pretty good in the entire Riviera Maya. Check with your
provider on rates and be aware that additional local charges may be added on.
12. What about hurricanes?
We suggest that you buy trip insurance if you are traveling this time of year, particularly
the months of July through October. But, in any case, you can be assured that if your trip
is interrupted or cancelled due to a hurricane affecting our area, we will credit your
unused days towards reservation at a future time.
13. Is there an emergency phone number on site I can give my family?
Yes, Mauricio, our manager, has a cell phone. He speaks a little English and can get the
message or call to you. Have them dial 011 521 984 116 3800. Have them say: "Yo
ten-go men-saw-hay por hwes-ped-es nombrey ______________(your name)" (I have a
message for guest named xxx)
14. Is there a cook available?
Yes, Mauricio can arrange for some meals to be prepared for you. The price is typically
$10 per person per meal plus the cost of the groceries.
15. Should we worry about the old travel advisories for Mexico ?
The advisory was really focused on border towns. Please take a look at these articles
which discuss our area specifically. Denver Post Article also see Media Syndicate
about Tulum.
Still have questions? e-mail us at info@mayajardin.com
We provide bottled drinking water for each room and suggest that you also use it to
brush your teeth.
2. Should we rent a car?
Yes, having a car is very useful to visit the many sights and restaurants in the area. The
closest town, Tulum, is about 8 miles away.
3. Will we have the entire villa to ourselves?
Yes, whether you rent a 2, 3, 4 or 5 bedroom configuration, the entire villa is yours. The
additional suites will simply be closed off, not rented to anyone.
4. What is your cancellation policy?
If a reservation is made within 60 days of arrival, payment in full is required
upon reserving. If a reservation is made earlier, a non-refundable 50% deposit is due at
the time of reserving to confirm your reservation and balance due date will be 60 days
prior to arrival date. All holiday reservations require payment in full to confirm. The
holidays include: US Thanksgiving, Christmas, New Years,and Easter holiday weeks. If
you are worried abut cancellations or interruptions, we suggest you consider Trip
Insurance
Specifics
Cancellation prior to 60 days from arrival date will result in the forfeit of deposit.
Cancellation less than 60 days prior to arrival date will result in the forfeit of 75% of
the Total Rent. Cancellation less than 30 days prior to arrival date will result in the
forfeit of 100% of Total Rent. There are no refunds on cancelled holiday reservations.
5. Is there a restaurant nearby?
Yes, there is a small palapa on the beach about 500 yards south offering seafood, beer
and soda. The Oscar y Lalo's seafood restaurant is about 1 1/2 miles away. The towns af
Tulum and Akumal (each within 8 miles) have fun and interesting places to dine with
excellent food.
6. What about groceries?
You can purchase groceries at the San Francisco supermarket 8 miles away in Tulum and
many fruit markets in town. You may also call or order online for home delivery at
Riviera Maya Groceries in Akumal.
7. Is there sand in front of Maya Jardin and are the pictures accurate?
Yes, the pictures represent your room right on the beach. There is 30 to 40 feet of
sand directly in front of Maya Jardin, but since the floor of the bay in front has rocks
and coral, we suggest you kayak out to the really awesome snorkeling and swimming areas
or bring reef shoes.
8. What is provided for free?
Four sea kayaks (two doubles and two singles), oars, life vests, and beach towels, are
provided for your enjoyment. A hair dryer (Mexican electricity and plugs are the same as
in the US) and alarm clocks are available. Shampoo, soap and conditioner are provided.
The snorkeling is great - please bring your own mask and snorkel. We have some fins.
9. Do all the shops take credit cards?
Very few restaurants or shops take credit cards in this area. We suggest you go to the
bank in town with just about any ATM card to retrieve pesos to spend. You can also bring
travelers checks to exchange at the bank or any of the many "cambio" change stands.
10. Should I bring my laptop?
Remember it is your vacation, but if you do, we have wireless Internet access via
satellite for free. You can also visit one of the many Internet cafes in Tulum for
Internet access and calls home.
11. Will my cell phone work?
Mobile cellphone coverage is pretty good in the entire Riviera Maya. Check with your
provider on rates and be aware that additional local charges may be added on.
12. What about hurricanes?
We suggest that you buy trip insurance if you are traveling this time of year, particularly
the months of July through October. But, in any case, you can be assured that if your trip
is interrupted or cancelled due to a hurricane affecting our area, we will credit your
unused days towards reservation at a future time.
13. Is there an emergency phone number on site I can give my family?
Yes, Mauricio, our manager, has a cell phone. He speaks a little English and can get the
message or call to you. Have them dial 011 521 984 116 3800. Have them say: "Yo
ten-go men-saw-hay por hwes-ped-es nombrey ______________(your name)" (I have a
message for guest named xxx)
14. Is there a cook available?
Yes, Mauricio can arrange for some meals to be prepared for you. The price is typically
$10 per person per meal plus the cost of the groceries.
15. Should we worry about the old travel advisories for Mexico ?
The advisory was really focused on border towns. Please take a look at these articles
which discuss our area specifically. Denver Post Article also see Media Syndicate
about Tulum.
Still have questions? e-mail us at info@mayajardin.com
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All content copyright A.H. Caribe
S.A. de C.V. 2006
S.A. de C.V. 2006
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FAQs