1. Is it safe to drink the water?
We provide bottled drinking water for each room and suggest that you also use it to brush your teeth.
2. Should we rent a car?
Yes, having a car is very useful to visit the many sights and restaurants in the area. The closest town,
Tulum, is about 8 miles away. Our favorite is Avis due to shorter lines. Take the collision coverage,
they send an agent to a fender-bender and take care of everything for you - it is worth it for peace
of mind.
3. Will we have the entire villa to ourselves?
Yes, whether you rent a 2, 3, 4 or 5 bedroom configuration, the entire villa is yours. The additional
suites will simply be closed off, not rented to anyone else.
4. What is your cancellation policy?
If a reservation is made within 60 days of arrival, payment in full is required
upon reserving. If a reservation is made earlier, a non-refundable 50% deposit is due at the time of
reserving to confirm your reservation and balance due date will be 60 days prior to arrival date. If
you are worried abut cancellations or interruptions, we suggest you consider Trip Insurance
Specifics
Cancellation prior to 60 days from arrival date will result in the forfeit of deposit.
Cancellation less than 60 days prior to arrival date will result in the forfeit of 75% of the Total Rent.
Cancellation less than 30 days prior to arrival date will result in the forfeit of 100% of Total Rent.
There are no refunds on cancelled holiday reservations.
5. Is there a restaurant nearby?
Yes, there is an excellent restaurant, Sahara, just (north) up the beach a few blocks. Oscar y Lalo's
seafood restaurant is about 1 1/2 miles away. The towns af Tulum and Akumal (each within 8 miles)
have fun and interesting places to dine with excellent food.
6. What about groceries?
You can purchase groceries at the San Francisco supermarket 8 miles away in Tulum and many fruit
markets, bakeries, fish markets, etc. in town. You may also call or order online for home delivery at
Riviera Maya Groceries in Akumal.
7. Is there sand in front of Maya Jardin and are the pictures accurate?
Yes, the pictures represent your room right on the beach. There is 30 to 40 feet of sand directly in
front of Maya Jardin, but since the floor of the bay in front has rocks and coral, we suggest you kayak
out to the really awesome snorkeling and swimming areas or bring reef shoes.
8. What is provided for free?
Four sea kayaks (two doubles and two singles), oars, life vests, and beach towels, are provided for
your enjoyment. A hair dryer (Mexican electricity and plugs are the same as in the US) and alarm
clocks are available. Shampoo, soap and conditioner are provided. The snorkeling is great - please
bring your own mask and snorkel. We have some fins.
9. Do all the shops take credit cards?
The local supermarket, "Super San Francisco" takes credit cards, but very few restaurants or shops
take credit cards in this area.
10. What about Cash?
Do not bring large amounts of US bills. We suggest you go to the bank in town with just about any
ATM card to retrieve pesos to spend. You can easily get up to $300usd/day, so don't take a lot at
once. They charge a usage fee of under $2 us, don't panic when they display it in pesos. . For
security, simplicity and the best rate, ATM is the way to go.
11. Should I bring my laptop? Will my cell phone work?
Remember it is your vacation, but if you do, we provide free wireless broadband connection at Maya
Jardin, or you can visit one of the many Internet cafes in Tulum. They offer phones for calls to home
or use your cell phone - they all seem to work, but don't forget they charge roaming.
12. How about my ipod?
There is a cradle at the palapa bar and a cable/RCA jack to connect the upstairs stereo to your ipod.
13. Is there a washer and dryer on the premises?
Yes, however, Maria will wash, fold and return you clothes the next day for a small tip.
14. What about hurricanes?
We suggest that you buy trip insurance if you are traveling this time of year, particularly the months
of July through October. But, in any case, you can be assured that if your trip is interrupted or
cancelled due to a hurricane affecting our area, we will credit your unused days towards reservation
at a future time.
15. Is there an emergency phone number on site I can give my family?
Yes, Mauricio, our manager, has a cell phone. He speaks a little English and can get the message or call
to you. Have them dial 011 521 984 116 3800. Have them say: "Yo ten-go men-saw-hay por
hwes-ped-es nombrey ______________(your name)" (I have a message for guest named xxx)
16. Is there a cook available?
Yes, Mauricio can arrange for some meals to be prepared for you. The price is typically $10 per adult
per meal plus the cost of the groceries.
17. Should we worry about the old travel advisories for Mexico ?
The advisory was really focused on border towns. Please take a look at these articles which discuss
our area specifically. Denver Post Article also see Media Syndicate about Tulum.
We provide bottled drinking water for each room and suggest that you also use it to brush your teeth.
2. Should we rent a car?
Yes, having a car is very useful to visit the many sights and restaurants in the area. The closest town,
Tulum, is about 8 miles away. Our favorite is Avis due to shorter lines. Take the collision coverage,
they send an agent to a fender-bender and take care of everything for you - it is worth it for peace
of mind.
3. Will we have the entire villa to ourselves?
Yes, whether you rent a 2, 3, 4 or 5 bedroom configuration, the entire villa is yours. The additional
suites will simply be closed off, not rented to anyone else.
4. What is your cancellation policy?
If a reservation is made within 60 days of arrival, payment in full is required
upon reserving. If a reservation is made earlier, a non-refundable 50% deposit is due at the time of
reserving to confirm your reservation and balance due date will be 60 days prior to arrival date. If
you are worried abut cancellations or interruptions, we suggest you consider Trip Insurance
Specifics
Cancellation prior to 60 days from arrival date will result in the forfeit of deposit.
Cancellation less than 60 days prior to arrival date will result in the forfeit of 75% of the Total Rent.
Cancellation less than 30 days prior to arrival date will result in the forfeit of 100% of Total Rent.
There are no refunds on cancelled holiday reservations.
5. Is there a restaurant nearby?
Yes, there is an excellent restaurant, Sahara, just (north) up the beach a few blocks. Oscar y Lalo's
seafood restaurant is about 1 1/2 miles away. The towns af Tulum and Akumal (each within 8 miles)
have fun and interesting places to dine with excellent food.
6. What about groceries?
You can purchase groceries at the San Francisco supermarket 8 miles away in Tulum and many fruit
markets, bakeries, fish markets, etc. in town. You may also call or order online for home delivery at
Riviera Maya Groceries in Akumal.
7. Is there sand in front of Maya Jardin and are the pictures accurate?
Yes, the pictures represent your room right on the beach. There is 30 to 40 feet of sand directly in
front of Maya Jardin, but since the floor of the bay in front has rocks and coral, we suggest you kayak
out to the really awesome snorkeling and swimming areas or bring reef shoes.
8. What is provided for free?
Four sea kayaks (two doubles and two singles), oars, life vests, and beach towels, are provided for
your enjoyment. A hair dryer (Mexican electricity and plugs are the same as in the US) and alarm
clocks are available. Shampoo, soap and conditioner are provided. The snorkeling is great - please
bring your own mask and snorkel. We have some fins.
9. Do all the shops take credit cards?
The local supermarket, "Super San Francisco" takes credit cards, but very few restaurants or shops
take credit cards in this area.
10. What about Cash?
Do not bring large amounts of US bills. We suggest you go to the bank in town with just about any
ATM card to retrieve pesos to spend. You can easily get up to $300usd/day, so don't take a lot at
once. They charge a usage fee of under $2 us, don't panic when they display it in pesos. . For
security, simplicity and the best rate, ATM is the way to go.
11. Should I bring my laptop? Will my cell phone work?
Remember it is your vacation, but if you do, we provide free wireless broadband connection at Maya
Jardin, or you can visit one of the many Internet cafes in Tulum. They offer phones for calls to home
or use your cell phone - they all seem to work, but don't forget they charge roaming.
12. How about my ipod?
There is a cradle at the palapa bar and a cable/RCA jack to connect the upstairs stereo to your ipod.
13. Is there a washer and dryer on the premises?
Yes, however, Maria will wash, fold and return you clothes the next day for a small tip.
14. What about hurricanes?
We suggest that you buy trip insurance if you are traveling this time of year, particularly the months
of July through October. But, in any case, you can be assured that if your trip is interrupted or
cancelled due to a hurricane affecting our area, we will credit your unused days towards reservation
at a future time.
15. Is there an emergency phone number on site I can give my family?
Yes, Mauricio, our manager, has a cell phone. He speaks a little English and can get the message or call
to you. Have them dial 011 521 984 116 3800. Have them say: "Yo ten-go men-saw-hay por
hwes-ped-es nombrey ______________(your name)" (I have a message for guest named xxx)
16. Is there a cook available?
Yes, Mauricio can arrange for some meals to be prepared for you. The price is typically $10 per adult
per meal plus the cost of the groceries.
17. Should we worry about the old travel advisories for Mexico ?
The advisory was really focused on border towns. Please take a look at these articles which discuss
our area specifically. Denver Post Article also see Media Syndicate about Tulum.
All content copyright A.H. Caribe
S.A. de C.V. 2006
S.A. de C.V. 2006
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Frequently Asked Questions
Frequently Asked Questions
Maya Jardin
Maya Jardin
Luxury Beach Villa
Luxury Beach Villa